Mercure Reims Centre Cathedrale Hotel 4 نجوم

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This hotel, although marked with 4 stars, really does not deserves it. And even if the staff is explaining you that it will be redecorated soon, the amenities, decoration and many other details, except the price, are giving you the idea that they confused the perception of the value and price. The walls and wooden pieces in corridors are damaged. The staff is not so pleasant (at least the girl at the reception). I have the loyalty card from the group, and on my question if the day of departure we can stay one hour late she answered no, but they will allow us to stay till noon and even keep our luggage!!!!! Excuse me!!??? This is our right, and not your generosity!

Centrally located for the cathedral and town centre . 10 minutes walk Railway station 10 mins in a taxi Superb hotel in terms of welcome and decor on arrival . Superb room , we had an executive room with bath robes , slippers and little fridge . Well worth it Z we also paid for breakfast which was worth it Great selection of continental meats, breads and cereals and well as bacon and scrambled eggs . Good choice of hot drinks We also had an evening meal in the restaurant and that was ok . Good choice and reasonable price Room facilities good. Kettle , coffee machine hair driver . Good size Tv Nice shower and toiletries Bar area welcoming

No food available after 8.30pm despite ordering at 8.15. Staff very rude. There is no excuse for the level of rudeness. Some will say that is typical French but in a service industry, levels of customer service should exceed this. There was no alternative nearby so we had no food.

Great hotel. Room was very spacious and we were upgraded to a room with Nespresso machine and dressing gown and slippers. Staff were very friendly and their English was excellent. The meal in the restaurant we had was very nice too. It’s ideally situated and very quiet but not far from city centre.

Super friendly staff, (Sarah was very helpful and gave solid tips). Great location and very easy walk to Place Drouet-d’Erlon, (the heart of Reims) and Notre Dame Cathedral. It’s a 17 min walk along a river to Champagne houses like Veuve and Pommery.